Schwartz-Richards attendants. How did that come to pass? Francine Martel: It’s simple. Sheila asked me to. ET: I doubt you would do this favor for m...st people. What made you accept in this case? FM: I’ve known Sheila since she was ten. We trained together for four years. We were even cast together once. ET: What was that? FM: It was The Nutcracker. Sheila danced the Sugarplum Fairy, with Susan Farwell as Clara. ET: Wait. The Susan Farwell? FM: Is there two? Sheila was fourteen. She had to give. Does the organisation provide on going on the job training? Such as karmasutra classes for increased periods of concentration and enhancement of my ability to work over time? Also I'm sure although the thrust of my job is to address my customers' main needs, but is it not also important that a more holistic approach should be taken to ensure complete and repeat satisfaction. This would ensure the customers' choice to come back for more of our service.This holistic approach I mentioned could. This case all began with this letter plopping onto my mat one morning (I have withheld her address for professional and security reasons) Address withheld For security reasons Sir My name is Sarah Lynton and I believe you may have been contacted by a lady called Lyndsay about my particular needs. (I had had just such a call barely an hour before) I met Lyndsay at a private house party a few days ago and after. On bad days, we would spend the entire day getting the wagons across a single river or out of the mud and progress a measly mile or two from sunup to sundown. Those days were damned frustrating....What follows from here and in the next sections are my trail notes and a little bit of a journal. Where it seems useful I've expanded my notes a little....March 3rd to 5th — On the trail to the first outpost. The pace is fast because of the state of the trail, but it takes us hours each day to pack.