Realising my mistake, I was horrified and was apologising profusely.“Ok you can go back to work now” as I made my way out, I was really upset, I c...uld not believe I had made a serious cock-up. All morning I was upset, then at around 11:30am, I went out back for a cigarette and Margaret came to see me, “Maria has sorted it out, they are refunding us as we’ve been customers for decades they realised it must have been a mistake”. Relieved was not the word, I drew on my cigarette and sat down. And I said that would be really nice, and I wanted to be friends too, andthat sometimes he was really nice but, if he was going to go back and dolike he had, I would just feel sorry for him from a distance.And he smiled and said, "OK, I won't ever, really. Please." And I thinkhe really did mean it, Mar.And he said that his brother had tried to tell him he was an asshole, andhadn't told his parent's about the pie until after the finger shootingthing, and he had been like he was about to beat him. Garima sat in the driver’s seat. She noticed that James was having a hard time sitting down. His poor butt was so sore that he was having difficulty sitting down. But he was finally able to sit down.Garima drove towards a very large public park. She made sure to hit as many bumps as possible. Every bump they hit would make James whimper because of his sore bottom. James’ sore bottom was a source of great entertainment for Garima.As they pulled up to the park, Garima smiled as she saw that it. That was the carrot that Lisa announced at the company meeting the next week. Then she unveiled the stick to each of the Sales Agents, separately, in a private off-site meeting.She went over what she had been told of the previous difficulties and conflicts and asked each if it was true that they had harassed the office assistants and carped at each other.We only knew of this because Lisa had asked for our support before she did it ... but apparently, after a little disclaiming, they admitted.